Answers to common FAQ's

1. Is my order guaranteed?  Yes. Every order is 100% guaranteed.
2. Will my tickets be delivered on time?  Yes. Your tickets will be delivered in time for the event.
3. Your tickets will provide valid entry to the event.
4. The tickets you receive will be the same or better than the tickets you ordered.
5. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please call 877-876-7171 or email sales@completetickets.com immediately.
6. What if my event is cancelled? If your event is canceled and not rescheduled, CompleteTickets, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.
7. What if my event is postponed? If an event is postponed, you may use the tickets on the rescheduled date. If replacement tickets are required for entry to the event on the rescheduled date, CompleteTickets will work to obtain replacement tickets for you. If you cannot attend the event on the rescheduled date, you are encouraged to list the tickets on SeatGeek. Except when replacement tickets are required, CompleteTickets does not provide refunds for postponed or rescheduled events.
8. CompleteTickets will promptly provide you support to any questions at sales@completetickets.com or call 877-876-7171.
9. Please note: the guarantee takes effect once your order is confirmed and full recourse under the CompleteTickets LLC Guarantee is the return of any payment made for the tickets.
10. Is CompleteTickets LLC a member of the NATB? Yes. CompleteTickets LLC is a member of the NATB at www.natb.org. The NATB has membership standards that promote ethical business conduct. For example, NATB members offer a 200% money-back guarantee if a ticket is not delivered.